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Client Implementations Lead

  • Senior
  • Piscataway, NJ
  • Full time

Job Description:

As an Implementation Lead on the Client Servicing and Implementation Team, you will use your Technical, organizational and management skills to successfully productionize our Transcend software in our Client’s environments. This is a high visibility role within the company which involves coordination with various stakeholders such as Product Specialists, Product Technical Leads, QA Leads and Client’s own Integration team and lead a team of Client Implementation Specialists.

Your day-to-day responsibilities would include:

  • Leading our client implementation technology team to ensure the smooth, efficient delivery of our product across multiple clients.
  • Driving the successful implementation and rollout of Transcend solutions for clients.
  • Understand the technology and integration landscape of client systems and our internal systems and be able to evaluate and recommend improvements.
  • Thorough understanding of Transcend software product and associated technical processes.
  • Liaising between the Client integration team and Transcend leads.
  • Ensuring that policies and guidelines set by the CTO are followed and be in compliant with Client’s engagement policies.
  • Taking ownership of Clients documentation space such as Run Books, Process flows and Release notes.
  • Developing implementation roadmap for clients and scope of releases appropriate for each client
  • Proactively escalating any Client or Internal Transcend implementation issues

Required Skills:

  • Bachelor’s degree in Computer Science or related degree
  • Multitasking, which requires strong communication and organizational skills.
  • At least 8 years of experience in working in an implementation or production support role, preferably in a Software Product company.
  • At least 2 years of experience working as an implementation or production support lead.
  • Working knowledge of Agile process.
  • Experience with Bug tracking, project planning tools and documentation systems such as JIRA and Confluence
  • Experience with CICD tools such as Jenkins.
  • Hands on with PL/SQLs and various databases such as Oracle, MSSQL
  • Hands on with Unix scripting and working in a Unix/Linux environment
  • Understanding of Java, Multithreading concepts, and applications developed using Springboot and Microservices.
  • Good understanding of various Middleware technologies such IBM MQ, Active MQ.
  • Experience working in AWS stack, Elasticsearch and Kibana with be a plus

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